FREQUENTLY ASKED QUESTIONS
Q What is Pedal in the Peg?
Q Where do I rent a bike?
There are currently 6 Pedal in the Peg locations in downtown Winnipeg: 1. Downtown Winnipeg BIZ office 2. City Hall (311 Desk) 3. Alt Hotel 4. Delta Hotel 5. Fort Garry Hotel 6. Holiday Inn & Suites Please call your rental location to confirm rental rates and availability as this varies by each location. Contact information is available on our website.
Q How do I rent a bike?
Q How much does Pedal in the Peg cost?
At our Downtown Winnipeg BIZ location, Pedal in the Peg rentals are FREE! City Hall also offers FREE rentals while the hotel rates* are as follows: $15 – Half Day $25 – Full Day $20 – Full Night $40 – Day + NightA pre-authorization of $300 is required as a security deposit. This will not be charged, just authorized, and will be cancelled upon return of the bike in good condition.
How many bikes are available?
Do the bikes fit everyone?
Do I have to make a reservation?
HOW IT WORKS
When can I rent a bike?
Can I rent a bike overnight?
What if I keep the bike out past my rental time?
To ensure the bikes are available for everyone to use, late fees apply for renters who do not return their bike on time. The penalty is $20 for every 15 minutes late and will be deducted from your security deposit. If you do not return the bike within 24 hours, you will forfeit your security deposit. If you do not return the bike within 48 hours, the replacement cost of the bike ($650) will be charged to your credit card.
What if the office is closed when I return my bike?
How do I return my bike?
What is the cancellation policy?
In the event you are unable to meet your reservation, we ask that you call to cancel. We want to ensure there are bikes available for anyone who wishes to rent one and appreciate the courtesy! Downtown Winnipeg BIZ reserves the right to cancel any reservation without notice due to unforseen circumstances (vandalism, theft, etc.)
Can I lend my bike to someone else?
Can I rent multiple bikes with the same credit card?
Q Is Pedal in the Peg safe?
There are always risks with any mode of transportation, but Pedal in the Peg is relatively safe. The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell and LED lights, so the bike is easily seen by cars and other cyclists. All of these features, along with riders staying alert, reduce the chance of an accident. All riders should also wear a helmet to reduce the risk of head injury in case of an accident.
Is there anything I should do prior to starting a ride?
Do I have to wear a helmet?
Where are the Winnipeg bike lanes?
How do I ride safely in the city?
Are there lessons on how to ride safely in the city?
What should I do if there is a problem with my bike?
We require renters to check over their bikes prior to departure to avoid encountering problem during their rental. If you identify a problem during your check-in, notify the front desk staff and they can best advise how to proceed. If the bike is deemed “unrideable”, you will be offered another bike if available or will be required to reschedule.
If you encounter a problem with your bike during your rental, please contact our office at 204-958-4640. You can return to our office and exchange the bike for another one (if available) or return it at your original check-out time. If the problem will cause a delay in your return, please communicate this to our office to avoid late fees.
What if it is raining on the day of my reservation?
What should I do if my bike key is lost or stolen?
What should I do if my bike is lost or stolen?
Riders are responsible for their bikes from the time they receive their key until the time their key is returned. If your bicycle is stolen while it is checked out, file police report by calling the Winnipeg Police Service at (204)986-6222 and notify our office as soon as possible (204)958-4640. Riders may be responsible for the fee of recovery or replacement of the bike—$650 (+ tax).
What should I do if my bike key isn’t working?
What should I do if I crash my bike?
Call 911 immediately if you are injured. Call the police to make a report at (204)986-6222. Riders must also report to Downtown Winnipeg BIZ within 24 hours by calling (204)958-4640. Please note that the bike is still your responsibility until it is returned. If you are unable to return your bike, contact our office.